Notes from the work

Things I’ve been thinking about.

Stories, questions and lessons from building businesses and working with technology. Some are practical guides; others are ideas I’m still trying to understand.

Generated illustration of two people handing over a produce crate beside a packing table, route notebook and trolley.

Platform proof4 min read

The booking is only the beginning: designing a better delivery workflow

What a small logistics operation needs between a customer request and a completed delivery—and how to keep each handover clear.

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Editorial illustration of an organised small-business desk, a laptop and a network cabinet in soft daylight.

Business technology4 min read

Less tool-switching, more clarity: a practical technology plan for a small business

How to organise the tools behind your business around the work people actually do, rather than another list of software subscriptions.

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Editorial illustration of a founder's desk with an abstract workflow on a laptop, a paper checklist and a pencil.

Founder/operator proof4 min read

Before you add AI, make the work understandable

A practical way for a small business to choose its first AI workflow, keep human judgement in the loop and know whether the change actually helped.

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