Start with what you need
Customers can start with a service they need help with, a project they want built, a process they’d like to simplify or a system they need connected.
BUSINESS-TECHNOLOGY SOFTWARE
CloudMonkey Platform
A set of connected tools for the everyday running of a business: customers, support, billing and technology.
← All products & applications
Active
The website and catalogue are live; integrations are being added as each service is ready.
Why I started working on it
Running a small business often means jumping between tools to check a bill, answer a customer, fix a website or follow up on support. That makes simple work harder than it needs to be.
What it does
We’ve built a workspace for CloudMonkey’s customer and service work, from support and billing to cloud and websites. It gives the team one place to see what’s happening across those services.
Where it is today
The CloudMonkey website and service catalogue are live. The platform brings customer, support, billing and service work together. The team is still connecting outside services, so some features are available sooner than others.
What I’m working on next
We’re connecting the outside services the platform depends on, and checking each one with the team before it becomes part of a customer’s day-to-day work.
How it works
Configure the work
The team gathers the customer’s requirements and works out what needs to happen next.
Operate through the platform
Customer support, billing and service details sit together, so the team can keep the work moving.
Review and improve
The team can see what is going well, what needs attention and where to focus next.
What you can do with it
Run
Managed cloud, hosting, support, security and operational continuity for businesses that need technology looked after.
Build
Websites, business systems and scoped digital builds delivered with clear service boundaries.
Automate
AI-assisted workflows, connected tools and practical process automation where it removes repetitive work.
Connect
Domains, voice, communications and the connections that help a business stay reachable and coordinated.
How I’m involved
I’m building this with the CloudMonkey team, based on the work we do with our customers.
Built for the work CloudMonkey does with its customers. It is part of the CloudMonkey business.
View the related organisation ↗Curious about how it was built?
A business-technology application groups the customer experience with operational, billing and technology-service areas. The public service lanes provide a simpler starting point while the platform retains deeper operational workflows.
- Customer
- Operations
- Billing
- Support
- Cloud
- Business
- Websites
- Security
- AI